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Use lean to empower your customer touch points

Use lean to empower your customer touch points
From customized cars to customized interactions… In 1909 Henry Ford said, “Any customer can have a car painted any color that he wants so long as it is black”. Imagine the amazement of the Toyota factory manager 40 years later when he was asked to produce a different car for each customer. With the arrival of large volumes of chap, reasonable quality products from countries like China, you need... 
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