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Delegate service to your customers in order to strengthen the relationship

Delegate service to your customers in order to strengthen the relationship
Customer Service is a more dynamic and challenging domain than ever before. Key trends, such as the increasing influence of closed Social networks, a mobile revolution and changing customer behavior, require customer service organizations to rethink their roll and customer approach. Standstill inevitably mean a decline in competitive position and increased risk for customer churn. One of the biggest... 
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